FAQ-Frequently Asked Questions
1. Where do you ship to?
We ship worldwide, including the United States, United Kingdom, Canada, Australia, and across Europe. Free international shipping on all orders.
2. How long does delivery take?
Orders are processed within 2–3 business days. Delivery to the United States typically takes 7–14 business days after processing. Delivery times may vary slightly depending on your location.
3. How much does shipping cost?
Absolutely free. We offer FREE international shipping on every order — no minimum purchase required.
4. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your delivery status at any time.
5. Can I return a product?
Yes! We offer a 30-day return window from the date of delivery. Returns are accepted for damaged or defective items and incorrect deliveries. Please contact us at support@lotavista.com within 30 days to initiate a return.
6. Do I need to record an unboxing video?
We kindly request a clear unboxing video for any claims related to damaged, missing, or incorrect items. This helps us process your request quickly and fairly.
7. How long does a refund take?
Once your return is received and approved, refunds are processed within 5–7 business days to your original payment method.
8. Are your products safe and good quality?
Yes. Every product we sell is carefully selected for quality, safety, and design. We stand behind every item in our store with our 30-day guarantee.
9. What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, Apple Pay, and Google Pay — all processed through secure, SSL-encrypted checkout.
10. How can I contact you?
Our support team is available 24/7 and typically responds within 6 hours.