Politique de remboursement
Return & Refund Policy – Lotavista
At Lotavista, your satisfaction is our priority. Please read our return and refund policy carefully before placing your order.
1. Return Window
We offer a 30-day return window from the date of delivery. Please ensure your return request is submitted within this period.
2. Return Eligibility
Returns are accepted only in the following cases:
- The item received is damaged or defective
- An incorrect item was delivered
We do not accept returns for change of mind, personal preference, or sizing issues at this time.
3. Proof Requirement (Unboxing Video)
To process your claim quickly and fairly, we require a clear, continuous unboxing video when opening your package. The video must show:
- Package condition before opening
- Full unboxing process
- Product condition upon opening
Claims submitted without sufficient visual proof may not be eligible for approval.
4. Product Condition
Items must be:
- Unused and in original condition
- Returned with all original packaging, tags, and accessories
5. How to Request a Return
Contact us within 30 days of delivery:
Our team will review your request and guide you through the process once approved.
6. Return Shipping
- Customers are responsible for return shipping costs
- If the return is due to a damaged or incorrect item, we will cover the return shipping cost
7. Refund Processing
Once we receive and inspect the returned item:
- You will be notified of approval or rejection
- Approved refunds are processed within 5–7 business days to your original payment method
8. Non-Refundable Charges
- Shipping and delivery charges are non-refundable under all circumstances
9. Contact Us
For any questions or assistance:
Thank you for shopping with Lotavista 💛